How much are the shipping costs?
Oui Gruppe GmbH & Co.KG covers the large part of the costs for careful packaging and reliable delivery of the goods. We offer free shipping within Germany. During the Christmas season (until the 2nd January 2018), the shipping costs for international shipments are also free of charge. After this period, international shipments will be again free of charge from a value of 200, - € or 200, - £. For orders below this value we charge a flat rate 15,30 € or £ 12.50 Shipping cost.
When will I receive my order?
We usually tranfer your order to our logistic service provider on the same day, but no later than on the next working day. That means you can expect to receive your order within 48 hours. You will be updated on the status of your order by email at all times, and you can also track it via the shipment tracking system of the delivery service.
Where do you deliver?
For logistical reasons, we currently only delivery to the countries Germany, Austria, Belgium, Luxembourg, Great Britain, Netherlands, France, Italy, Spain und Portugal. Please always use your residential address as the order address. If you would like us to send the goods to a different delivery address, please enter it under “Delivery address” in the corresponding category when placing the order. PO boxes are not permitted.
Are my selected products always available for delivery?
Normally, only those items that are actually available are displayed in the Oui Shop. Even though our product database is updated in very short intervals, it may happen in exceptional cases that a product is already sold out when you submit your order. In the event that several customers order an item that is available once only, we regret that it is not possible to determine whether the chosen product can be delivered until after the order has been placed. If an order cannot be completed because an item is sold out, we will of course notify you as soon as possible. The chance of a reduced item being sold out increases the longer the period of time between adding the product to your shopping basket and submitting the order. As soon as your order is being processed in our warehouse, you will receive an email with a definite and reliable update on your order.