FAQ

We accept payments with your preferred credit card (Mastercard or Visa), invoice, Klarna, Amazon Pay, PayPal, or PayPal Express. Please note that payment by invoice is not always available.

Vouchers and promotion codes can be redeemed directly in the shopping cart. Please note the respective conditions. For technical reasons, only one voucher can be redeemed per order.

In case of purchase on account the invoice amount is due within 10 days from receipt of the goods.

Unfortunately, it is not possible to change or add items to your order later on. Please place a new order for any additional items.

On occasion, item prices may be reduced temporarily during promotions or if they are remnants. These price changes are determined on a case-by-case basis. When placing an order, the price displayed at the time of the order applies. Subsequent price changes cannot be applied to the ordered products.

Normally you will receive your order after 3-5 business days. We will inform you about the shipment of your order by e-mail, you can also monitor the status via the tracking of the delivery service.

For logistical reasons, we currently only delivery to the countries Germany, Austria, Belgium, Netherlands, France, Spain and Ireland. Please always use your residential address as the order address. If you would like us to send the goods to a different delivery address, please enter it under “Delivery address” in the corresponding category when placing the order. Please note that a different delivery address is not permitted when buying on account. PO boxes are not permitted.

Yes, in this case it is a question of transfer to a secure server in order to provide particular security for your credit card or Paypal details. This is for the special security of your payment data. The registration data are not made known to Oui.

You can obtain further information from your credit card provider and/or PayPal.

The sole purpose of providing your telephone number is to enable us to contact you directly in the event of any queries.

Yes. All items in the Oui Shop are constantly checked for stock and updated within seconds. This means that the products displayed are normally actually available. In exceptional cases it can happen that at the time of your order items were ordered at the same time and are then out of stock. In these cases a delivery of the article is no longer possible. If an order cannot be fulfilled due to a sell-out, we will of course inform you as soon as possible.

No. Adding an item to the shopping cart does not mean that the item is reserved. We therefore recommend that you always complete your order as soon as possible. As soon as we process your order in the warehouse, you will receive an e-mail from us informing you about the items of your order that are actually available for delivery.

If your item does not appear in the returns portal, it is because the 14-day return period has already expired. After this period, the item is automatically no longer shown. 

If you are unsure or have any questions, our Customer Service team is always happy to help. 

If you have placed an order on account, the value of the item to be returned is to be deducted from the total invoice amount.

Yes, for returns within Germany, we charge a fee of 4,95€. For returns from outside Germany, the fee is 9,95€. The fee is automatically deducted from your refund. Please use our returns portal to register your return. 

We know fees are never great news. At the same time, we want to provide a reliable service and clear, fair conditions for everyone. We also want to encourage mindful shopping and help avoid unnecessary returns from the start. That’s why we invest in giving you: 

• An intuitive size guide 
• High-quality product images and videos 
• Detailed descriptions of the item and fit 
• Product reviews from the Oui community 

This way, you can get a good idea of what really suits you before you buy. If a return is still necessary, the fees help us cover the costs fairly and transparently. 

For purchases made on account, the amount will be automatically adjusted after your return has been received and the return fee deducted. You will receive a credit note confirmation by email showing the corrected amount.   

If you do not return any of the items in this order, you will receive after a 15€ voucher for your next order from our online shop after 4 weeks. Your personal bonus is valid for 4weeks, one time only after receipt of the voucher in our online shop with a minimum order purchase of 100€. This bonus may not be combined with other promotions, is not transferable and is non-refundable. 

There are two ways to do this: You log in via the menu item "Log in", which is available to you on every page of the store. Or, you can log in during the ordering process, after you have placed your items in the shopping cart and clicked on the "Proceed to Checkout" button.

If you have forgotten your password, you can generate a new password under "Login" and have it sent to you. To do this, simply enter the e-mail address you used to register with us under "Forgot your password?

Various functions are available to you within the customer account. Among other things, you can view all your orders, check your package status, change your password or your personal data and delivery and billing address. Your contract data/orders are also stored here, a copy of our general terms and conditions is attached to your order confirmation and can be viewed here at any time.

If you have any questions regarding our Oui Shop, please do not hesitate to contact our call center:

Per E-Mail:

contact@oui.com

Per Phone:

Telefon: +49 (0)89 - 904 06 868

You can reach our service team

Mon-Fri from 9:00 a.m. to 7:00 p.m,

Sa from 9:00 a.m. to 4:00 p.m,

Per Post:

Oui Gruppe GmbH & Co. KG

Moosacherstraße 26a

80809 München

Questions concerning technical problems with the Shop can be sent directly by e-mail to:
E-Mail: contact@oui.com
For legal information concerning the Shop, please refer to the legal notes section of the website.

Should you have general questions (jobs, press etc.) about the Oui company, please contact the following address: contact@oui.com or find us on the Internet at www.oui.com

Please check your cookie settings: You will only see our size advisor if you allow it. 

The more data you provide to the size advisor, the more accurate your size recommendation will be. All voluntary information about your gender, weight, height and age enables us to estimate your body measurements. These are compared with the exact item data for each of our products in order to recommend your ideal size based on the data. 

The number of hours of sport per week is a guide to the probability of the ratio of body fat to muscle mass and is therefore relevant for a better assessment by the size advisor. However, you can also leave the question unanswered if you feel uncomfortable with it. 

No, it is sufficient to enter your data once. The size advisor uses this as a basis to show you a recommendation for every product you are interested in - regardless of the product group, whether top or bottom. You can click on "Size advisor" for your desired product and receive a size recommendation based on the data you have entered. 

No. We analyse our returns as a whole and, if there are similarities between individual products, this information is included in the size recommendation.  

Only the session ID is stored, with which we recognize you as a user. Please note that if you delete your cookies, the data you entered will be deleted.

No. Your data is 100% anonymous, it is not stored anywhere and is never passed on.  You can find more information on this in our detailed privacy policy. 

No. Only the session ID with which we recognise you as a user is saved. If you delete your cookies, the data you have entered will also be deleted and you will have to enter it again for a size recommendation. 

To see the ratings, simply visit the product page of the desired item. Under Ratings you will find an overview of the existing reviews for this product. The date shown indicates when the review was received. 

You can only leave a review if you have made a purchase in our online shop. You will receive a separate e-mail from us 7 days after the dispatch confirmation. Fill in the requested information and share your experience with our products. You can enter your first name, but this is not mandatory. 

This is a product review, so it should reflect your personal experience with our products, their quality and fit. The more detailed your information is, the more helpful it will be for other customers. Please avoid offensive language, personal information, false information and irrelevant content. 

New reviews are regularly reviewed by us to ensure that they comply with our guidelines. We try to show every review, but to ensure the authenticity and quality of reviews and to filter inappropriate or irrelevant content, moderation takes place. In the event of a negative review relating to the product, we will also publish it transparently. 

No, once you have submitted your review, neither you nor we can change it. To delete your review, please send an email to contact@oui.com with the item and colour number and, if possible, the date and content of your review. 

Yes, your feedback is important to us and we value your opinion. We actively use the reviews to improve our products and to enable our customers to make a better purchase decision. 

It is quite possible that we will receive new stock of sold out items, so it is worth checking back on our site at regular intervals. Unfortunately, we can not give information about the availability of individual products. However, we offer you the service to inform you by e-mail about the availability. Click on the article in the desired size and on "request size" and follow the instructions. If the desired item is available again, you will receive an e-mail from us - but then quickly, because there may be others waiting for the item and it could quickly be out of stock again!

By clicking on the button "Sale", which you will find in the upper navigation bar, you will get an overview of reduced items in the Oui Shop. You can find more products in the specific sale categories. In addition, we offer you discontinued models at special prices in our outlet.

Under the menu item "New" you will find the category "What's New", where you can find weekly news. With our e-mail newsletter we keep you up to date about the latest offers and promotions. You will find the non-binding registration for the newsletter at the bottom of our page.

Use the Storefinder to find your nearest Oui retailer. Select your country and enter your postal code in the corresponding field. Then click on the "Search" button. You can find the store finder at the bottom of our page under the heading "About Oui".

At the top right of our page you will find our search bar, with which you can search for a specific product. If you don't find the article under the name, click on the "Products" button in the upper menu bar. After clicking on it, all product groups belonging to it will appear one below the other. By clicking again on the product group you get a complete overview of all available articles of this product group. Hereby you can select an article and get an enlarged view with all relevant information. Please understand that the assortment in the online store may vary slightly from the assortment in the stores. If you can't find an item, color or size in our store, you can use the Store Finder to find an Oui retailer in your area. You might find your desired item there. If you still haven't found the right item, our customer service will be happy to advise you by phone or e-mail.

In order to place an order at the Oui Shop, your browser security settings must permit the generation of so-called cookies on your PC. Cookies are small datasets that are saved from our website to your hard drive and facilitate recognisability. We use cookies in order to perform frequency, page usage and marketing evaluations. For all evaluations, we use cookie information exclusively without connection to personal address data so that they are fully anonymous. The use of cookies on the Internet is standard practice and improves the ease of use for site visitors, in that web pages can be better tailored to their requirements. The cookies generated by us remain on your computer for an undefined period and can be deleted by you at any time. You can change cookie acceptance at any time or prevent their use in advance using the security settings of your browser. Please note, however, that making purchases from the Oui Shop will no longer be possible.

The security of your data is of greatest importance to us. Generally, you can visit our website without having to use personal data. We do however need your personal data under the following circumstances: However, when placing an order or subscribing to a newsletter, we need your personal data to provide the best possible service and a range that is tailored to your requirements. The details that you make concerning yourself and your interests are exclusively used by us.

UNDER NO CIRCUMSTANCES WHATSOEVER DO WE PASS ON YOUR DATA TO THIRD PARTIES FOR THE PURPOSES OF MARKETING!

The data that are required to process the business transaction are saved and passed to associate companies or our service partners within the scope of the ordering process. All personal data are naturally treated as highly confidential. In order to check credit or creditworthiness a data exchange may take place with the appropriate companies. If, when registering your for our newsletter, you accept the use of your data for advertising purposes, you can always cancel this use of your data at any time by sending an E-mail to our Call-Center (E-Mail: contact@oui.com). Upon receipt of your cancellation we shall refrain from the further use and processing of your data and/or cancel the further transmission of promotional material to you.